Developer Portal

Product Definition and Vision: Collaborated with stakeholders and Developers to define the objectives and goals of the developer portal. Identified the needs of developers, the types of APIs/microservices to be hosted, and the documentation requirements.

User Research and Engagement: Conducted surveys and 1:1 interviews with developers to understand their pain points, preferences, and expectations to gather insights into their challenges when integrating healthcare services and their requirements from the portal. Introduced Customer Journey Mapping and Service Blueprint culture to make a cohesive product. 

Feature Prioritization and Roadmapping: Based on developer feedback, prioritized features that will have the most impactful benefits. Developed a product roadmap that outlines the sequence of feature releases, considering developer needs and the company's strategic goals.

User Experience and Design: Collaborated with UX designers to create an intuitive and engaging user interface that encourages developer interaction and easier user flows to host documentation and APIs.

Service Blueprint: Developed a service blueprint that illustrates the end-to-end process of how developers will use the portal, including backend processes, developer interactions, and support mechanisms.

Feature Development and Testing: Worked closely with developers to design and develop the portal's features, such as API documentation, code samples, and integration guides. Ensured that these features address the pain points identified during user research..

Launch and Promotion: Planned and executed the launch of the developer portal, coordinated with Pro Services, Engineering teams, and Executives to promote its features and benefits to the developer community.

Key Elements:

• Consistent Look-and-Feel with Your Overall Brand

• API Credentials as the Core Job-to-be-Done

• Constant Feedback loop by enabling developer outreach

• Clear and Present Links to Quality Documentation

• Clean UX Affordability between Sandbox and Production

• Team Management-as-a-Must

• Easy Usage Metrics