The project involves creating a Splunk dashboard tailored for executives and stakeholders to monitor the performance of various APIs. This dashboard provides real-time insights into key metrics such as success rates, response times, and client-specific issues. It aims to empower stakeholders with data-driven decision-making capabilities and enhance the overall performance management of the organization's APIs.
Project Definition and Planning: Collaborated with stakeholders, including executives and product teams, to define the objectives of the dashboard to Understand their specific requirements and the metrics they need to track.
Requirements Gathering and Prioritization: Facilitated workshops and meetings with product teams to gather detailed requirements for the metrics dashboard to prioritize features and metrics based on their importance to each team's use case.
Dashboard Design and Development: Collaborated with data engineers and UX designers to design the dashboard's layout, components, and visualizations. Ensured that the dashboard consists of reusable components/elements that can be customized for different teams' needs, such as error codes, response times, and success rates.
Stakeholder Alignment: Presented the dashboard design and features to executives and stakeholders, seeking feedback and alignment on the solution.Â
Iterative Development and Testing: Oversaw the development of the dashboard components and visualizations. Conducted testing to ensure that data is accurately visualized and that the dashboard provides actionable insights.
User Training and Onboarding: Coordinated training sessions or workshops to onboard product teams and stakeholders on how to effectively use the dashboard to monitor API performance.
Increased issue resolution speed by 18% by isolating client and API issue
Increased client satisfaction by 12% by catching production issues early